1. Introduction

Welcome to Digital Artisan FZCO. These Terms & Conditions govern your use of our website and services. By engaging with our services, you agree to comply with these terms.

 

2. Company Information

Digital Artisan FZCO is a company registered in Dubai, United Arab Emirates, providing IT and digital services including software development, CRM solutions, and digital marketing services.

 

3. Services

We offer services including, but not limited to:

Custom software development

CRM solutions

Mobile and web application development

Digital marketing and social media services

Automation and communication solutions

All services are provided based on agreed project scope, timelines, and deliverables confirmed in writing or via official email communication.

 

4. Engagement & Agreement

A project or service engagement is considered valid once both parties agree to the scope, pricing, and timelines through written or digital confirmation.

 

5. Payment Terms

Payments may be structured as milestone-based or fixed-price, depending on the nature of the project.

Payment schedules will be agreed upon prior to the start of the project.

Delays in payment may result in delays or suspension of services.

 

6. Refund Policy

Refunds may be considered only if Digital Artisan FZCO is unable to deliver the agreed product or service as per the mutually confirmed scope via written or official email communication.
No refunds will be issued once work has been completed or delivered as agreed.

No refund will be issued if subscription or package has been purchased for the specified time on the time of purchase.

 

7. Client Responsibilities

Clients are responsible for:

Providing accurate and complete project requirements

Timely feedback and approvals

Providing necessary access, content, and materials required for project execution

Delays caused by the client may impact delivery timelines.

 

8. Intellectual Property

Upon full payment, the client will have rights to the final deliverables unless otherwise agreed.

Digital Artisan FZCO retains the right to use project work for portfolio and marketing purposes unless restricted by agreement.

 

9. Limitation of Liability

Digital Artisan FZCO shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or data arising from the use of our services.

 

10. Disclaimer

While we strive to deliver optimal results, Digital Artisan FZCO does not guarantee specific outcomes, especially for marketing and SEO services, as results depend on multiple external factors.

 

11. Termination

Either party may terminate the agreement with written notice. Any work completed up to the termination date will be billed accordingly.

 

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

 

13. Changes to Terms

Digital Artisan FZCO reserves the right to update or modify these Terms & Conditions at any time without prior notice.

 

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us via our official website or email.
https://digitalartisan.ae/contact/